Can I change or cancel my order?
Email [email protected] as soon as possible with your name, order number and requested change. For cancellations, use the subject line “Cancellation”.
We will check whether your request can still be accommodated. Changes or cancellations may not be possible once your order is being prepared or has shipped.
What is your return policy?
For purchases from glazeorigin.com, request a change-of-mind return within 30 days of receiving your order. Email us with your order number, product name and reason for returning.
Items must be unused, undamaged and include their original packaging and accessories. Contact us for approval and the return address before sending anything back.
Returns are sent to China. Buyers pay change-of-mind return shipping. Original shipping charges, if any, are not refundable for these returns.
If a parcel is returned because of an incorrect address you provided or failure to collect it, reasonable actual return or redelivery costs may apply where permitted by law. We will explain these costs before proceeding.
Can I exchange a product?
We do not offer direct exchanges for change-of-mind purchases. Please request a return and place a separate order for your preferred product. Replacements for damaged, faulty or incorrect items are handled separately.
What if my item arrives damaged or incorrect?
Email [email protected] promptly with your order number, a description of the issue and photographs where available. Keep the item and packaging while we assess the problem.
We will arrange an appropriate remedy under applicable consumer law and cover reasonable necessary return shipping for confirmed faults, transit damage or incorrect items.
When will I receive my refund?
For change-of-mind returns, we will inspect the returned item and notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional processing time.
What if my parcel is lost?
Contact us with your order number if delivery is unexpectedly delayed or your parcel cannot be located. We will investigate with the carrier. If the parcel is confirmed lost or cannot be delivered, we will arrange an appropriate replacement or refund under applicable consumer law.
Consumer Rights
The 30-day period and original-condition requirements apply only to change-of-mind returns. This policy does not limit your statutory rights, including rights under the Australian Consumer Law.