Last updated: 13 October 2026
This Privacy Policy explains how GlazeOrigin collects, uses and shares personal information when you visit glazeorigin.com, place an order, create an account or contact us.
1. About GlazeOrigin
GlazeOrigin is the brand selling through glazeorigin.com. Our business is based in Fujian, China. For privacy questions or requests, email [email protected].
2. Information We Collect
Orders and accounts: your name, email address, billing and shipping addresses, telephone number if provided, account information, products ordered and transaction details.
Customer enquiries: information you submit through our contact form or email, including messages, order numbers and any photographs or attachments you provide.
Website activity: IP address, browser and device information, request and security logs, and cookies or similar storage used for shopping sessions, login and preferences such as your selected currency. If you submit a public review, we also collect its content and the information submitted with it.
3. How We Use Information
We use information to process payments and orders, arrange delivery, manage accounts, provide customer support, handle returns and refunds, communicate about purchases, maintain website functionality, prevent fraud and meet legal, accounting and recordkeeping requirements.
Providing information needed to process an order or deliver it is necessary to complete your purchase. You can browse without creating an account, although technical information may still be processed to provide and protect the website.
4. Incomplete Purchases and Reminders
Our cart recovery feature records checkout contact details and shopping-cart contents before a purchase is completed to help identify incomplete purchases. Automated purchase-reminder emails are currently disabled.
You can contact [email protected] to ask about incomplete-cart information held about you or request its deletion, subject to applicable requirements. Necessary communications about orders you have placed are separate from purchase reminders.
5. Cookies and Website Services
Cookies and similar technologies support the shopping cart, checkout, account login, security and preferences such as currency selection. Our cookie-management service can also store consent preferences. You can manage cookies through your browser and use any cookie preference controls available on our website. Blocking essential cookies may affect shopping or login functions.
We use Cloudflare for website delivery and security, including Turnstile on protected forms. These services process technical information needed to provide their functions. We also load fonts from Google Fonts; your browser sends requests to Google’s servers, which can include your IP address and browser information. Third-party services process information under their own privacy policies.
6. Service Providers and Payments
Information relevant to their functions is shared with providers supporting website hosting and security, payment processing, delivery and email communications. Delivery providers receive information needed to deliver your parcel. We may also disclose information when legally required or necessary to address fraud, disputes or other legal claims.
PayPal processes payments through its payment services. Payment details submitted through its checkout components are handled under PayPal’s privacy practices. We receive order-related payment information, such as payment status and transaction references, to manage your purchase.
Our email arrangements use Resend for outgoing messages and Cloudflare Email Routing to forward support emails to our QQ mailbox. Messages, email addresses and attachments may be processed by the providers involved in delivery and receipt.
7. International Processing
Our business operates in China, and our service providers may process information in other countries. Information provided by customers in the United States or Australia may therefore be processed outside their home country, including in China. Privacy laws and protections may differ between countries. Applicable requirements for handling and transferring personal information still apply.
8. Retention and Security
Retention periods vary by record type and purpose. Order and payment records may be retained for accounting, legal obligations and disputes; account and support records are retained according to their use and applicable requirements. Incomplete-cart records are separate from completed-order records. Contact us to ask about information held about you or request deletion.
We use security measures to protect personal information, but no website or transmission method is completely secure. Please protect your login details and do not send full payment-card details or account passwords through contact forms or email.
9. Your Requests and Choices
Depending on applicable law, you may have rights to access, correct or delete personal information, obtain a copy, or object to or restrict certain uses. Where processing relies on consent, you may withdraw that consent. You can contact us to make a request or raise a privacy complaint. We may need to verify your identity before acting.
Some information may need to be retained for legal obligations, security or disputes even after a deletion request. We will explain relevant limitations. Where available under applicable law, you may also raise a complaint with the relevant privacy authority.
10. Updates and Contact
We may update this policy when our practices or requirements change. The latest version and revised date will appear on this page.
For privacy questions, requests or complaints, email [email protected]. Include enough information to identify the relevant account or order, but do not send unnecessary sensitive information.