Last updated: 12 October 2026
These Terms of Service apply to your use of glazeorigin.com and purchases from GlazeOrigin. Please read them together with our Shipping Policy, Refund and Returns Policy and Privacy Policy before ordering.
1. About GlazeOrigin
In these terms, “GlazeOrigin”, “we”, “us” and “our” refer to the brand selling through glazeorigin.com. Our business is based in Fujian, China. For questions about the website or your purchase, contact [email protected].
2. Purchasing and Account Information
You must have the legal capacity to make a purchase or act with the authorisation of a parent or guardian. Provide accurate and current contact, billing and delivery details, and use a payment method you are authorised to use. Keep your account password secure and contact us if you suspect unauthorised account activity.
3. Orders, Payments and Cancellations
Orders are subject to product availability and payment verification. We may decline or cancel an order if an item is unavailable, payment cannot be verified, there are reasonable grounds to suspect fraud, or the order cannot lawfully be fulfilled. We will notify you and refund any payment relating to an order or item we cancel.
For changes or cancellations, contact us promptly with your order number. Changes may not be possible once preparation or dispatch has begun. Please see our Refund and Returns Policy for details.
4. Prices, Currency and Information Errors
Check the currency, any applicable charges and the final total at checkout before paying. Your bank or payment provider may charge conversion or transaction fees. Price changes apply to future purchases and do not change the price of an accepted order.
We may correct errors in product information, availability or pricing. If an error affects your order, we will contact you to explain the issue and available options before proceeding. We will not charge a higher price without your agreement. If the order is cancelled, we will refund the payment relating to the cancelled order.
5. Product Descriptions and Handmade Variations
We aim to describe products accurately. Products described as handmade or kiln-fired may have minor variations in glaze, colour, pattern and dimensions consistent with their descriptions. Screen settings may also affect how colours appear. These variations do not excuse faults, damage or a material difference from the product description.
6. Shipping and Customs
We currently deliver to the United States and Australia. Shipping charges, dispatch times, delivery estimates and customs arrangements are explained in our Shipping Policy. Delivery estimates are not guaranteed dates. Please check your address carefully and contact us promptly about delivery problems.
7. Returns, Refunds and Damaged Items
Our Refund and Returns Policy explains the 30-day change-of-mind return period, return conditions, shipping costs and how to report damaged, faulty or incorrect items. Contact us before arranging a return. The change-of-mind conditions do not limit statutory remedies.
8. Third-Party Services and Links
Payment services and external websites may have their own terms and privacy practices. Review them where relevant. Links to external websites do not imply our endorsement of their content. Using a third-party provider does not remove our responsibilities for your purchase under applicable law.
9. Privacy, Reviews and Feedback
Please refer to our Privacy Policy for information about how personal information is collected and used. Reviews and feedback must be truthful and must not infringe another person’s rights.
If you submit a review for public display, you allow us to display it in connection with the reviewed product. We may adjust formatting without changing its meaning or remove unlawful, abusive, spam or irrelevant content. Private customer-service messages and photographs will not be published as reviews without your permission.
10. Website Use and Intellectual Property
Do not use the website for fraud, unlawful activity, harassment, infringement of others’ rights, spreading malicious code or interfering with security. We may restrict access to address these activities. Any restriction does not remove your rights relating to existing purchases.
GlazeOrigin’s branding and website materials owned by or licensed to us must not be copied or used commercially without permission, except where permitted by law.
11. Website Availability and Consumer Rights
Website access may occasionally be interrupted for maintenance or technical reasons. Contact us by email if an interruption affects your order.
Nothing in these terms excludes or restricts consumer guarantees, statutory warranties or other rights and remedies that cannot be excluded under applicable law, including the Australian Consumer Law. This also applies to our responsibilities for faulty goods and any liability that cannot lawfully be excluded.
12. Updates, Remaining Terms and Contact
We may update these terms and will show the revised date on this page. Changes apply to future orders and do not retrospectively change existing purchases. If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.
For questions or to discuss an issue with your order, email [email protected] and include your order number where applicable.